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Exam Sample Genesys GCX-SCR Questions - Exam GCX-SCR Fee

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Genesys GCX-SCR Exam Syllabus Topics:

Topic
Details

Topic 1

Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.

Topic 2

Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.

Topic 3

Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.

Topic 4

Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.

Topic 5

Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.

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Genesys Cloud CX: Scripting Certification Sample Questions (Q33-Q38):

NEW QUESTION # 33
Select the default page name which the editor automatically adds when you create a new script.

A. Script Page
B. Start Page
C. Home Page

Answer: B

Explanation:
The default page name that the editor automatically adds when you create a new script in Genesys Cloud CX is Start Page. This page serves as the initial landing page of the script, and it typically contains the first set of instructions or content that the agent will see when the script is launched.

NEW QUESTION # 34
Which of the following correctly shows how an outbound contact's first name displays in a preview mode?

A. Hello (Outbound.RrstName
B. Hello {{Outbound.OrstName}}
C. Hello [Outbound.EirstName]
D. Hello {Outbound.EirstName>

Answer: B

Explanation:
The correct format to display an outbound contact's first name in a preview mode within Genesys Cloud CX is {{Outbound.FirstName}}. This syntax uses double curly braces, which are recognized by the scripting engine to dynamically insert variable data into the script. When in preview mode, this format ensures that the variable Outbound.FirstName is replaced with the actual first name of the contact when the script is executed.

NEW QUESTION # 35
Which of the following statements about scripts is true?

A. Scripts are only used to configure flows when setting up Architect.
B. Scripts may be used for outbound dialing campaigns only.
C. Scripts can be used for inbound interactions only.
D. Scripts can be used in all types of interactions.

Answer: D

Explanation:
Scripts in Genesys Cloud CX can be used for various types of interactions, including inbound and outbound calls, chat sessions, emails, and more. Scripts help guide agents through interactions by providing them with relevant information and prompts based on the interaction context. This flexibility allows scripts to be integrated across different channels, ensuring a consistent customer experience regardless of the interaction type.
Scripts are not limited to outbound campaigns or configuring flows in Architect; they are a versatile tool within the Genesys Cloud CX platform.

NEW QUESTION # 36
Debbie is the admin for two Genesys Cloud CX organization(s) (Org A and Org B) and is responsible for creating scripts. Both organizations have similar script layout(s). Select the correct statement that applies to this scenario.

A. It is not possible to share a script between the organizations.
B. Export the script templates from Org A and import them into Org B.
C. Export the scripts from Orq A and import them into Orq B.
D. Export the component templates from Org A and import them into Org B.

Answer: C

Explanation:
In Genesys Cloud CX, when managing multiple organizations with similar script layouts, you can export scripts from one organization and import them into another. This process allows you to maintain consistency across organizations without having to recreate the scripts from scratch.
* Exporting Scripts: This involves saving the script from Org A in a format that can be transferred.
* Importing Scripts: You can then import the saved script into Org B, ensuring that the script's layout, components, and logic are retained.
This method is highly efficient for administrators managing multiple organizations with similar needs.
References:
* Genesys Cloud CX Scripting Documentation.

NEW QUESTION # 37
Is it possible to transfer data to and from scripts?

A. Yes
B. No

Answer: A

Explanation:
It is possible to transfer data to and from scripts in Genesys Cloud CX. This capability is fundamental to creating interactive and dynamic scripts that can respond to real-time information and update the system based on user inputs. Data can be passed into scripts from external sources such as databases or other services, and data collected during an interaction can be sent back to the system for further processing or storage.
This data transfer allows for scripts to be highly customizable and context-sensitive, enhancing the overall effectiveness of customer interactions.

NEW QUESTION # 38
......

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