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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q14-Q19):

NEW QUESTION # 14
When can Device Life Extension be attached to hardware sales?

A. HP Device Life Extension can be sold anytime during the lifecycle of the hardware.
B. HP Device Life Extension is not available for HP hardware sales.
C. HP Device Life Extension can complement new hardware sales or can be sold within the warranty period of existing hardware.
D. HP Device Life Extension is sold on preconfigured hardware as a part of Configuration and Deployment Services.

Answer: C

Explanation:
HP Device Life Extension can be attached to both new hardware purchases and existing devices that are still within their warranty period. This service is designed to enhance the longevity of devices by ensuring they remain operational and up to date, thus extending their useful life. By offering this service during the warranty period, HP provides customers with additional protection and performance enhancements that complement their hardware investments

NEW QUESTION # 15
What are the benefits that Premium+ Support provides to customers? (Select three.)

A. Automated ticketing streamlines & expedites repairs with high-quality support
B. 24x7 remote support in all countries where HP provides coverage
C. Availability for purchase throughout the entire product lifecycle
D. Ability to monitor the entire customer fleet of HP and non-HP devices
E. Proactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail

Answer: A,B,E

Explanation:
HP Premium+ Support offers several key benefits to customers. First, it provides automated ticketing to streamline the repair process, ensuring faster resolutions for hardware issues (A). Second, it offers proactive alerts to notify users of potential device issues (e.g., hard drive failures, battery levels, thermal issues) before they become critical (B). Finally, Premium+ Support includes 24x7 remote support, available in all regions where HP operates, ensuring customers have access to help at any time (D)

NEW QUESTION # 16
In order for customers to reap the benefits of HP Premium+ Support after order placement, it is critical that some key actions are taken by the HP partner.
Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer's devices are covered according to the term of the HP Premium+ Support? (Select two.)

A. The partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.
B. The partner must install the HP software on all HP and non-HP customer devices.
C. The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.
D. The partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.

Answer: C,D

Explanation:
HP Premium+ Support provides enhanced coverage and proactive management of customer devices. After an order is placed, two critical steps are necessary to activate this support and ensure devices are properly covered:
1.Software Installation: The partner or customer must ensure the HP software is installed on all devices eligible for Premium+ Support. This software enables real-time monitoring and provides proactive support features, such as predictive analytics and device health insights.
2.Registration of the Care Pack: The partner must also successfully register the HP Premium+ Support Care Pack to the customer (not the partner). This ensures that the customer is officially entitled to the support and that their devices are tracked within the HP system for coverage and service delivery.

NEW QUESTION # 17
Name two specific pain points a customer might have that HP Premium+ Support Services can help address.
(Select two.)

A. Customer is not set up for remote or hybrid working.
B. Changing trends have had a negative impact on business performance.
C. Customer is facing increased cyberthreats.
D. Employees are less productive due to maintenance issues.
E. Customer needs to focus on CapEx rather than OpEx.

Answer: A,D

Explanation:
HP Premium+ Support addresses several critical pain points for customers. First, it helps organizations whose employees are less productive due to maintenance issues (C) by providing proactive device monitoring and predictive analytics, which helps reduce downtime and maintenance-related delays. Second, for companies not yet equipped for remote or hybrid working (D), HP Premium+ Support offers services such as remote monitoring, enhanced security, and collaboration tools that make the transition to hybrid work more seamless and secure

NEW QUESTION # 18
What is the benefit for HP partners to attach Predefined Asset Tagging to a typical HP hardware deal? (Select three.)

A. Asset tagging allows for indefinite contract term extensions until cancelled by one or the other party.
B. Attaching predefined asset tags allows HP partners to increase value and profit to hardware deals.
C. Asset tags help customers save time and money and improve efficiency during the asset management process.
D. Asset tagging enables a tiered volume discount strategy to be passed along to customers.
E. Attaching asset tags results in no extra steps for the partners because they are applied during the manufacturing process.

Answer: B,C,E

Explanation:
Predefined asset tagging is beneficial to HP partners and customers for several reasons. First, it increases the value and potential profitability of hardware deals by offering a customizable service that enhances the asset management process (A). Second, the tags are applied during manufacturing, meaning there is no additional burden on the partner for the installation process (B). Lastly, asset tagging helps customers save time and money by simplifying the asset tracking and management processes, leading to improved operational efficiency (D)

NEW QUESTION # 19
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